Frequently Asked Questions
Everything you need to know about bringing premium hydration to your home.
How long does shipping take for water filtration systems?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for Brio products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
How often should I replace my water filters?
For optimal performance and water quality, we recommend replacing your filters every 6 to 12 months, depending on your local water quality and usage volume.
Do your water dispensers come with a warranty?
Yes, all Brio Water coolers and filtration systems come with a 1-year limited manufacturer's warranty covering defects in materials and workmanship.
Are Brio products easy to install at home?
Most of our countertop and freestanding units are designed for easy, tool-free setup. For under-sink systems, we provide comprehensive guides and video tutorials to assist with installation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for larger purchases.