Returns & Exchanges
At Brio Water, we want you to be completely satisfied with your hydration experience. If you are not happy with your purchase, you may return your product within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the water cooler or filtration system in its original packaging, ensuring all accessories and manuals are included to avoid restocking fees.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing